Customer Service Officer || JOBS IN PAKISTAN

DETAILS OF JOB:

The CMA CGM Group, founded by Jacques R. Saadé, is the world's leading shipping and shipping team.

Now led by Rodolphe Saadé, CMA CGM is reviving transportation and operations to provide an integrated maritime, port and international service that exceeds the expectations of its customers.

Currently in more than 160 countries with 755 offices, 750 terminals, with 511 new fleet of ships, the CMA CGM operates 520 ports of world trade and operates on more than 200 shipping lanes. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, with headquarters in Marseilles.

Role

Serve the customer with all their questions and requirements; Inform the customer of any shortcomings based on initial circumstances (costs, delays ...).

Responsibilities

Internal integration and / or answering customer inquiries related to delivery.

Monitor shipping according to customer status and tracking when delivering.

Keep daily, weekly and monthly reports / dashboards for fishermen.

Participate in the promotion of relevant products or services when communicating with customers.

Contact customers and manage / direct system modifications where necessary.

Provide guidelines and booking support or VIP / Special desk groups for all topics (process, debate, customer profiles etc.) if required.

Update customer profiles, view invoices when you cancel a booking, check for possible changes and change all bookings according to customer requests in accordance with company guidelines.

Eligibility and profile

You must be:

Minimum Graduate is probably a Postgraduate.

I can choose the right work experience in the shipping industry.

Good interpersonal skills, practical thinking, delivery terms, customer support, business relationships, booking and payment.

Good communication skills in English (text and writing).

A good command of IT tools, MS Office eg spreadsheets and presentations.

Come on a CMA CGM adventure!